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« Andy Dunn's HR Secrets | Main | Give Less Money to Your Bank »

January 12, 2010

Comments

David Leffler

1. Calling a company's customer service phone number, having to enter your customer account number as part of the long and tortuous process to finally speak to a customer service rep, and then having that customer service rep ask you for your customer account number.
2. Calling the same tortuous customer service number, and having the automated service ask you to enter a fixed number of digits such as your 10 digit phone number, and asking you to press # after your entry. Pray tell, why must you enter # after your entry if your entry consisted of a fixed number of digits?

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