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« How to Lose Business and Alienate Clients (Are You Doing Any of These Things?) | Main | Hate Losing? It Could Work Against You »

July 01, 2009

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Comments

Sheryl Victor

Rob, you make some really good points as to what the best practices for getting and closing a sale are.

I know for my own company, Savvy Strategy, it is very much about listening. We ask our clients, right up front, some probing questions about their business and their marketing objectives -- before I will ever turn around a proposal.

The worst though is when someone asks you how much your services cost, and then request a blind proposal. I will almost never send a quote under those circumstances.

Our business, social media marketing, is a new business, so I can totally understand why clients may be wanting to know cost -- but it's for something they totally do not understand yet. My job is educate them -- and listen to them, BEFORE we go into business together.

Nice post.

Sheryl Victor Levy
Savvy Strategy
http://www.SavvyStrategyOnline.com
Twitter: MktgMavn

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