The DiJulius Group’s recent newsletter has a great tip for business owners. It discusses the damaging effects that “negative cues” can bring to your businesses; signs such as “STOP- All visitors MUST register with the receptionist,” and “We will NOT wait on you if you’re on a cell phone.” These signs can, at the very least, send mixed messages to your customers (there are nicer ways to ask your customers to register) and can even turn customers off completely. Make sure you’re not giving your customers negative cues about your business.
In February of 2009, NY Report will be hosting a free webinar led by customer service guru John DiJulius, as well as an event in March, where John will be the featured presenter. Both events will focus on the many aspects of improving your business, such as how to provide world-class customer service and gain repeat customers.
For more information on our free webinar, click here.
For more information on our “Driving Incremental Revenue with Outstanding Service,” click here.
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